{"id":10163,"date":"2024-08-14T17:35:36","date_gmt":"2024-08-14T15:35:36","guid":{"rendered":"https:\/\/holdvolgy.com\/?page_id=10163"},"modified":"2025-05-16T14:02:47","modified_gmt":"2025-05-16T12:02:47","slug":"shipping-and-payment","status":"publish","type":"page","link":"https:\/\/holdvolgy.com\/en\/shipping-and-payment","title":{"rendered":"SHIPPING AND PAYMENT INFORMATION"},"content":{"rendered":"
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SHIPPING AND PAYMENT INFORMATION<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tREGISTRATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tORDER <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPAYMENT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSHIPPING<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tIN-STORE PICKUP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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REGISTRATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n What information do I need to provide?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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To begin the registration process, click the \"SIGN UP\" icon located in the upper right corner of the page. Fill out the registration form by entering your Last Name, First Name, and Email Address. It is also necessary to read and accept the current Terms and Conditions, as well as the Privacy Policy. All other fields on the form are optional.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n What is the purpose of the optional fields?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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Optional fields, including your birthdate, country, and preferences for newsletters and special offers, enable us to provide you with more personalized offers and updates in the future. On your account page, you can also add important dates, such as your child's birthdate, other birthdays, wedding anniversaries, and more. We will send you reminders and suggest wines and selections tailored for those occasions.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ORDER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n How do I select a product?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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On the shop's homepage, you can browse and select the products you want to order by visiting individual product pages and clicking the \"Add to Cart\" button. For some products, you'll also have the option to select a gift box. \nYou can track the items you\u2019ve added to your cart, along with the total amount and the free shipping threshold, by clicking on the Cart icon that appears on the side. From this cart view, you can either proceed directly to the Checkout page or continue shopping by adding more products to your cart.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n How can I complete my Hungarian domestic order?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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On the checkout page, after you've entered your billing and shipping information, it's important to double-check your order details. Next, select from the available shipping and pickup options. Following that, choose your preferred payment method. If you have any special delivery requests, please include them in the comments section. Finally, complete your payment online, noting that cash on delivery is not an option when ordering wine-tasting tickets.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n What should I do if I need a company invoice?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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There is no special process for placing a company order, but two things must be kept in mind: you must provide the company's name and tax number, as this is the only way to issue the correct invoice.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n How can I place an order for international delivery?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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We offer delivery to foreign addresses, but only within the EU. Currently, our online store automatically calculates shipping costs only for addresses in Hungary. <\/span><\/p>

When providing a foreign address, you can submit your order request on our website; however, payment cannot be processed at this stage. Your request will be forwarded directly to our export team, who will contact you within two business days to provide information about shipping costs and estimated delivery time. Once you choose the appropriate shipping solution, an invoice for bank transfer will be issued based on the details you provided. After payment is completed, we will ship the products to the delivery address you specified. <\/span><\/p>

Shipping fees for international orders can vary by country and may change over time. Therefore, we are unable to provide a standard shipping rate. Our goal is to ensure that we select the most cost-effective shipping method for each order, which is the purpose of the above-mentioned process.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n In which countries can I request international shipping?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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At present, we can only offer delivery within the EU, as we are restricted by regulatory reasons outside of it. <\/span><\/p><\/div>\n <\/div>\n <\/div>\n \n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PAYMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n What online payment options are available?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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On our website, you can select from three secure and fast payment options: Barion, Revolut, and Google Pay. Please note that we do not store any payment information, so it is not possible to save your payment details on our platform.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n How is the security of my payment guaranteed?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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The <\/span>Barion<\/b> servers are protected by 2048-bit TLS encryption provided by Norton\/Symantec\/Verisign, ensuring a high level of security that can be verified in your browser during the payment process. If the payment and the payment page owner are confirmed as Barion Payment Inc [HU], your browser will display a green indicator. Barion also holds the PCI DSS certification required by card companies, allowing it to safely handle credit card data. The security measures of the Barion servers comply with the regulations set by the Hungarian National Bank. <\/span>Further information: <\/span>www.barion.com<\/span><\/a>.<\/span><\/p>

The <\/span>Revolut<\/b> payment processes are secured with 2048-bit SSL encryption, ensuring that all data transmitted is protected. Additionally, any personal information shared with third parties, such as names and email addresses, is converted into numbers to maintain anonymity and enhance data protection.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n Which types of cards can be used for online payment?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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You can use embossed VISA and Mastercard cards, some VISA Electron cards, and appropriate solutions from Revolut. The ability to use VISA Electron cards for online transactions depends on the issuing bank.\u00a0<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n Can I use a store card or any type of voucher for payment?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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Our website does not accept these payment options. Only card payments and cash on delivery are available, with cash on delivery limited to Hungarian shipping addresses.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n Is it possible to pay with co-branded cards?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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Payment with any co-branded card is possible if it is suitable for online transactions and is based on MasterCard or VISA.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n How does the online payment banking process work?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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After the customer selects the credit card payment option on the merchant or service provider\u2019s website, the payment process begins, and the customer is redirected to the bank's secure payment page. To complete the payment, the customer must enter their card number, expiration date, and the 3-digit CVV code located on the signature strip on the back of the card. <\/span><\/p>

Once the transaction is initiated, the card undergoes real-time authorization. During this process, the validity of the card details, available funds, and purchase limit are verified. If all the information is correct, the bank that issued the card temporarily blocks the payment amount on the customer\u2019s card. The actual charge to the account will occur within a few days, depending on the policies of the card-issuing bank.<\/span><\/p><\/div>\n <\/div>\n <\/div>\n

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\n \n What are the possible reasons for a transaction failure?<\/span> <\/path><\/path><\/svg><\/span><\/path><\/svg><\/span><\/span> <\/div>\n\n
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A failed transaction typically occurs when the bank that issued the card does not accept the payment instruction. However, problems can also arise due to issues with telecommunications, IT systems, or input errors from either the customer or the bank, which can prevent the authorization request from reaching the issuing bank. Some common causes of failed transactions include:\u00a0<\/span><\/p>