Registration
What details do I need to give?
Registration starts from the Registration icon in the top right corner. On the form, a last name, a first name and an email address are required, and you must read and accept the current general terms and the privacy notice. The other fields are optional.
What are the optional fields for?
Optional fields such as a birthday, a country, and the request for the newsletter or personal offers help us send you more relevant news and offers later.
Order
How do I choose the wines?
From the shop, open a product page and use Add to basket. Some wines can be ordered with a box, which you choose on the same page. The basket icon shows what you have added, the total, and how close you are to free delivery. From there you can open the full basket, or go straight to checkout.
How do I place an order inside Hungary?
At checkout, enter the billing and delivery details, check the order once more, then choose a delivery or collection method and a way to pay. A note on the order is the place for a special delivery request. You then pay online, unless you chose cash on delivery.
What if I need a company invoice?
There is no separate company checkout. Enter the company name and the tax number, so the invoice can be issued in the company’s name.
How do I order from outside Hungary?
We can deliver to addresses in the European Union. The shop calculates a delivery cost automatically only for addresses in Hungary.
With an address outside Hungary you can place a request on the site, but you cannot pay online. The request goes to the person who looks after export. They contact you within 2 working days with the delivery cost and the time it will take. Once you agree, we issue an invoice for bank transfer. We send the wines after that invoice is paid.
Delivery costs outside Hungary differ by country and change often, so we cannot publish one fixed price list. This way we can choose the most suitable method for each order.
Which countries can you deliver to?
Outside Hungary we currently deliver only within the European Union, because of the rules that apply to wine.
Payment
Which online payments can I use?
You can pay with Barion, Revolut or Google Pay. Each of them is a secure, quick payment. The site does not store the payment details you enter, and they cannot be saved in your account.
How is the payment kept secure?
Barion’s servers use 2048-bit TLS encryption from Norton/Symantec/Verisign. You can check this in the browser while you pay. The browser shows the payment page in green when it identifies the owner as Barion Payment Inc. Barion holds the PCI DSS certificate required by the card networks, so it is allowed to handle card data. Its servers follow the requirements of the Hungarian National Bank. More information is on www.barion.com.
Revolut protects the payment and the data sent during it with 2048-bit SSL encryption. Data passed to other parties is protected further: personal details such as a name and an email address are turned into numbers, so they stay anonymous.
Which cards can I pay with?
Embossed Visa and Mastercard cards, some Visa Electron cards, and Revolut methods that support online payment. Whether a Visa Electron card works online depends on the bank that issued it.
Can I pay with a shopping card or a voucher?
No. The shop accepts card payment and cash on delivery only.
Can I pay with a co-branded card?
Yes, if it is a Mastercard or Visa card that can be used for online payment.
What happens at the bank when I pay online?
After you choose card payment, you are taken to the bank’s payment page over a secure connection. You enter the card number, the expiry date, and the 3-digit code from the signature strip on the back of the card.
The bank then authorises the payment in real time. It checks that the card details are genuine, that the funds are there, and that the purchase is within the card’s limit. If everything matches, your bank reserves the amount on the card. The charge appears on the account a few days later, depending on the bank.
Why might a payment fail?
Usually because the bank that issued the card refuses the payment. A connection or a typing error, on your side or the bank’s, can also stop the authorisation from reaching the bank. That includes:
- a problem with the internet connection
- incorrect card details
- an expired card
- the payment confirmation not being accepted on your device, or not arriving from the bank
- closing the payment window before the payment has finished
Can I pay cash on delivery?
Yes, when you order from the shop. The order can be placed without paying online, and you pay the courier in cash when the parcel arrives. Cash on delivery is available only for wine and gift boxes, and only to an address in Hungary. Delivery outside Hungary follows the process described under foreign delivery. If the basket also contains a tasting ticket, the order can be completed only by card, because the tickets are emailed as soon as the order is paid.
Delivery
How do you deliver inside Hungary?
Depending on the option you choose at checkout, a courier or Magyar Posta’s MPL service takes the order to the address you gave.
What does delivery inside Hungary cost?
Courier delivery is 3,900 Ft including tax, whatever the weight or the town, when the order is under 25,000 Ft. At 25,000 Ft and above, delivery in Hungary is free.
MPL is priced by weight: 1,990 Ft up to 10 kg, 2,990 Ft from 10 to 20 kg, and 5,990 Ft from 20 to 40 kg, each including tax and per parcel. The shop does not offer parcel-shop collection, for the courier or for MPL, so the wines can be delivered safely to the address. MPL delivery takes more than 10 working days.
These charges do not apply to tasting vouchers, which are sent online. Asking for a tasting ticket to be posted does not add a delivery charge either.
When is delivery inside Hungary free?
At 25,000 Ft and above, delivery in Hungary is free. Delivery outside Hungary is always charged, and the final amount is calculated by our team.
How long does delivery inside Hungary take?
We hand the order to the courier within 2 working days of receiving it. The courier usually delivers within another 1–2 working days, so the whole delivery takes 3–4 working days. Postal delivery is different, and can take more than 10 working days.
Around holidays, especially before Christmas, it can take longer because the carriers are busy.
How do I receive tasting tickets ordered online?
The tickets are emailed automatically to the address you gave, as soon as the purchase is complete.
They can also be posted, if you ask for that before you order. On the tasting product page, add the postage option when you add the ticket to the basket. Postage is 500 Ft, charged once even if you order several tickets.
Can you deliver outside Hungary?
Yes, to addresses in the European Union. The shop calculates a delivery cost automatically only for addresses in Hungary.
With an address outside Hungary you can place a request, but you cannot pay online. It goes to the person who looks after export. They contact you within 2 working days with the cost and the time. After you agree, we issue an invoice for bank transfer, and we send the wines once it is paid.
Costs and times differ by country and change often, so there is no single price list. We use this so each order can go by the most suitable route.
How can I ask about foreign delivery before I order?
Write to [email protected]. That reaches the person who looks after export.
Collection
Can I collect an order in person?
Orders from the shop can be collected only at the estate, at 13 Árpád utca, 3909 Mád, every day between 10 and 15. Public holidays can differ, and we post those changes on the website and on social media. If a tasting is in progress when you arrive, you may have to wait, because the team cannot always hand over the wines immediately. It is worth calling +36 70 391 4643 before you come, and agreeing a time, so you do not have to wait.
Does collection cost anything?
Collection at the estate is free.